10 Tips for Hiring A Contractor
1) Get multiple estimates - We recommend at least 3. Make sure you are looking at all variables when comparing estimates; look at the solution, the materials used, timeliness, methods and other factors that may differ. Be cautious of estimates that are too high or too low. Too often we see our competitors "bait and switch" where they come in with a low estimate to get the job and then make pricey changes after the work has started. Look for transparency and honesty.
2) Hire LOCAL, licensed contractors whenever possible. Local people are easier to contact if any concerns develops and they are more likely to be familiar with permitting and coding requirements specific to your area. Does the contractor have a local, physical address that you can visit? Swing by. Make sure it is not a fake or suspicious address. Ask them if they have done business under a different name in the past. Are they licensed? Do not be shy - ask for their license number. Know how to get in touch with them.
3) Check their past work. Read their online reviews. How has their work turned out in the past? How have they addressed issues? Inquire about their professional reputation with the BBB. A contractor with more than 5 years of experience is preferable.
4)Take your time making your decision. Be wary of any company that tries to pressure you into making an immediate decision; especially when a contract is involved. Make sure to read the fine print on all estimates so you are aware of cancellation policies, etc. Make sure the contractor you are hiring goes by the book in regards to proper permitting, if needed.
5) Check that they are insured. All contractors should be able to provide a COI (Certificate of Insurance). You can contact the insurance company directly to verify coverage. Do not do business with a contractor that does not carry the appropriate insurance, otherwise, you may be liable if any accidents occur on your property.
6) Get everything in writing and make sure you understand the contract and payment schedule. Changes to the contract should always be in writing and acknowledged and approved by all parties.
7) Understand your right to cancel and the details involved.
8) Don't pay in full up front. A percentage down, at the midpoint and at completion is standard, but do not pay for the job in entirety before it begins. Make checks payable to a company and not an individual.
9) Anticipate delays. Delays happen and may not be the fault of the contractor. Circumstances such as weather and other outside forces may prevent work from being done on the initial timeline. Be realistic and prepare to adjust plans accordingly.
10) Keep your own records. Retain a copy of the contract and all supporting documents for your file; change orders, plans and specifications, bills and invoices, certificates of insurance and any correspondence with the contractor.
Bottom line is you need to be an advocate for yourself. If you have doubts about what you are being told, investigate. A reliable and honest contractor will have no issues with discussing the above with you. They likely do the same when working with other service professionals.
